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Contact Information

    I-901 Fee Questions and Payment Issues: Visit the I-901 section of the SEVP website, then send an email to or call the I-901 Fee Hotline at (212) 620-3418.

    I-515A Issues: Visit the I-515A Tool Kit on the SEVP website for quick tips, or send an email to to inquire about previous documents.

    Student Questions: Contact the P/DSO listed on the I-20.

    Exchange Visitor Questions: Contact the RO/ARO listed on the DS-2019.

    SEVIS System Technical Help: Call the SEVIS Help Desk at (800) 892-4829 between 8 AM and 8 PM, ET or email

    PDSO/DSO or RO/ARO with Technical Issues requiring immediate attention: Email

    School Certification Questions: Email or call (703) 603-3591.

    General SEVP Questions: Email or call the SEVP Response Center at (703) 603-3400 between the hours of 8:30 AM to 5:00 PM ET.

The Student and Exchange Visitor Program (SEVP) is now located in Crystal City in Arlington, Virginia. The SEVP mailing address is:

    Branch Name or Job Title
    Student and Exchange Visitor Program
    US Immigration and Customs Enforcement
    500 12th St. SW, Stop 5600
    Washington, DC 20536-5600