Policy Review Survey Report
In April, USCIS launched a comprehensive effort to review all of its adjudication and customer service policies. USCIS invited the workforce and external stakeholders to complete a survey identifying their priorities for the Policy Review. This is the beginning of a long-term effort to ensure our policies reflect our fundamental mission and core values of consistency, integrity, transparency and efficiency.
First 10 Areas Under Review
To develop the list, USCIS considered its operational and programmatic needs as well as a desire to represent the diversity of issue areas.
We will convene working groups to review each of the issue areas. Leaders from across USCIS will join analysts, adjudicators and customer service representatives in examining policy and instructional documents that guide our work. USCIS will follow the federal rulemaking process whenever appropriate, and once approved, new policies will be available electronically.
5,553 external stakeholders participated in the survey. Respondents were able to select N/A or choose not to answer a question, which is considered a null value. Null values were excluded on the following tables and charts. Percentages were rounded to the nearest whole number.
Last updated: 07/26/2010