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Consulate General Operations during H1N1 Flu Outbreak

Update on Consulate General Operations during H1N1 Flu Outbreak

In accordance with measures announced by the Government of Mexico to limit the congregation of large crowds to prevent the spread of the H1N1 virus, the Embassy in Mexico City and the U.S. Consulate General in Ciudad Juarez will re-open consular operations on a rolling basis. For updated information please continue to monitor this site.

American Citizen Services

Effective May 7, the Consulate Generals American Citizen Services unit resumed full operations. Applicants for citizen services with appointments on or after May 7 should proceed to the Consulate as scheduled. Applicants for citizen services who had their appointments cancelled should contact the American Citizen Services unit to reschedule their appointments. Contact information can be found at

Immigrant Visa Applicants

All immigrant visa appointments scheduled from Thursday, April 30th through Friday, May 15th have been rescheduled between June 5 and June 12. To check rescheduled appointment status, applicants may view the rescheduled appointments page or contact the call center at 01-900-849-4949 (from Mexico) or 1-900-476-1212 (from the U.S.). Check back periodically for updates to this schedule.

Applicants with immigrant visa appointments after May 15 should proceed to the Consulate as scheduled. The panel physicians will resume operations beginning May 11.

Applicants who have I-601 waiver appointments scheduled after May 6 should proceed to the Consulate as scheduled. Even if previously notified that your appointment was cancelled you should attend your regularly scheduled appointment. If you choose to reschedule please contact the call center at 01-900-849-4949 (from Mexico).

K-1 (fiance) applicants and approved waiver applicants who have received an open appointment letter may continue with their open appointments after May 15.

Applicants that have received a letter indicating that your case is pending (221(g)) do not need to schedule a new appointment unless the consular officer has directly asked to interview them again. If the consular officer has asked them to reinterview again, they too may contact the call center for an appointment once we have reopened. If only documents are needed, the applicant may drop off documents at the consulate information windows starting May 7 or send the documents, passport(s) and a copy of 221(g) letter to the Consulate via DHL at:

Consulado de los Estados Unidos en Ciudad Jurez

Con atencin a: Equipo de Casos Rehusados

Paseo de la Victoria #3650, Fracc. Partido Senec

Cd. Jurez, Chih., Mxico CP 32543

Non-immigrant Visa Applicants

Non-immigrant (visitor) visa applicants who have completed processing at the Applicant Service Center and had their consular interviews cancelled may call the call center at no charge by calling 01-800-719-2525. Appointments may be scheduled for May 7, May 8, or later.

Applicants who were scheduled for processing at the Applicant Service Center and had their processing appointments cancelled may reschedule their appointments free of charge by calling 01-800-719-2525.

The Consulate Generals non-immigrant (visitor) visa unit will resume normal operations beginning May 11.


Inquiries from congressional offices, attorneys and the public, including requests for emergency appointments, can be submitted via the web forms on the About the Consulate page.

For the latest travel alert for Mexico, as well as information from the CDC on the swine flu outbreak, visit

For the complete warden message regarding the swine flu outbreak, visit