CIS Ombudsman Updates
These periodic updates will share information on current trends and issues to assist individuals and employers in resolving problems with USCIS.2007 Summer Surge A Year Later: Employment Authorization Document (EAD) Processing Delays
Pursuant to 8 CFR § 274a.13, USCIS must adjudicate EAD applications within 90 days from the date of USCIS receipt of the application.
The CIS Ombudsman has been receiving numerous inquiries from customers about EAD applications pending more than 90 days. Do you have this concern? Then, see our suggestions below:
Step 1: Call USCIS National Customer Service Center (NCSC) at 1-(800) 375-5283 and record the time/date of the call and the name/number of the customer service representative:
Step 2: If you choose to visit a local USCIS office, schedule an INFOPASS appointment to visit that office on http://www.infopass.uscis.gov/. At the appointment, ask to apply for an interim EAD. Note that USCIS local offices no longer issue interim EADs. The local office can review your case and determine eligibility. The local office will forward your request to the USCIS service centers. You should receive an EAD or response within a week.
Step 3: If you have tried both Step 1 and Step 2 and have still not received your EAD or an interim card, please email our office at firstname.lastname@example.org with the details of your efforts. Please include the date and time of your call to the NCSC and the name of the customer service representative. If you visited a USCIS office, please provide that information. We will look into your case and review how we may be of assistance.
For all other case inquiries, please submit DHS Form 7001 to our office.
This page was last reviewed/modified on September 19, 2008.