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Dear Editor:
Recently, I applied for an I-90, Replacement card on CIS web site through E-filing. After going through the application, at the end after giving the CIS my visa card number, the site instructs applicants to press finish, and then is suppoosed to generate a receipt, and application forms in order to secure an appointment at a ASC office. Well we did that, but after pressing finish no receipt or application were generated, so, we hit the finish botton again, and again. to our demise we found out the our visa card is being chraged a fee of $185.00 by each press of the finish botton. We then called the CIS customer line, but we are told that even though the system did not generate a receipt or application, at their end multiple filings were completed and thus they will not refund the multiple fees. Why don't they have a mechanism for cancelling an application when the forms are not generated, or for a refund of the multiple fees when that is brought to their atention? Isn't this unfair to immigrants?, and isn't this a clear case information superhighway rubbery of the applicants? when the problem is with the CIS web site?

Multiply charged paralegal



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