I am a student here and yesterday (July 6) as I was coming back from a short trip to Japan, the US-VISIT system stopped functioning and I had to wait on the spot for nearly an hour. The officer said there was nothing he
could do and that I had to wait. He also told me this happened a short while ago while 1400 visitors were waiting and that the visitors were "so mad". Another officer was joking to another visitor that this was "the first time the system's
stopped... since not a long time". This shouldn't be a joke. My officer asked me if I had a connecting flight, but if I answered yes, that would have done nothing. I also had to endure that humiliating process of fingerprinting three times over while the officer tried whether the system was up and running. Once is enough, and three times the humiliation plus the long wait is more than enough. If the system is overloaded now, what's going to happen once the fingerprinting starts for millions of tourists? I hope you take this issue up to prevent the mistake of further humiliating well-meaning visitors to this country.
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