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Dear Editor:
I was at the INS office at Milwaukee yesterday. The security guard at the entrance was particularly rude to a dark skinned lady (I thought of African/Arabic ethnicity), who spoke no English and wore a head covering shawl. I was right behind her in the line. The conversation started with "what is the purpose of your visit?". She could not answer and he became upset. He raised his voice and said many times "Why are you here ?" and finally in exasperation and anger said "You don't speak English?" and stared at her and told her' "well if you cannot speak English I don't know who can help you, go in"

I was next. I am a dark skinned male but spoke English fluently, answered his questions precisely and was dressed well. He was fine with me.

I think his attitude spoke of bias against women, intolerance to people who spoke little English. His role is a security officer and to screen people from a security stand point. His role is not to judge. I do not know where this issue should be brought up. I thought I will start here at this portal.

Murali Ramaswamy