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< Back to current issue of Immigration Daily < Back to current issue of Immigrant's Weekly

Review of the INS's National Customer Service Center
Telephone Information Service

Report No. I-2002-001
December 2001


CONCLUSION

Our survey showed that INS's customer service representatives, with few exceptions, provided correct answers to our questions, answered the questions promptly, and provided us with professional assistance. Our one recommendation to enhance training in the areas of employment eligibility verification and employment authorization should further improve an already high-quality program.


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