ILW.COM - the immigration portal Immigration Daily

Immigration Daily: the news source for legal professionals. Free! Join 35000+ readers

Home Page

Advanced search


Immigration Daily

Archives

Processing times

Immigration forms

Discussion board

Resources

Blogs

Twitter feed

Immigrant Nation

Attorney2Attorney

CLE Workshops

Immigration books

Advertise on ILW

VIP Network

EB-5

Chinese Immig. Daily

About ILW.COM

Connect to us

Make us Homepage

Questions/Comments


SUBSCRIBE

Immigration Daily

 

Chinese Immig. Daily



The leading
immigration law
publisher - over
50000 pages of free
information!

Copyright
©1995-
ILW.COM,
American
Immigration LLC.

Immigration Daily: the news source for
legal professionals. Free! Join 35000+ readers
Enter your email address here:



< Back to current issue of Immigration Daily < Back to current issue of Immigrant's Weekly

Review of the INS's National Customer Service Center
Telephone Information Service

Report No. I-2002-001
December 2001


APPENDIX V

OFFICE OF THE INSPECTOR GENERAL'S ANALYSIS OF INS MANAGEMENT RESPONSE

On November 14, 2001, the Evaluation and Inspections Division sent copies of the draft report to the Commissioner, Immigration and Naturalization Service (INS) with a request for written comments. The Commissioner responded by memorandum dated December 12, 2001 (APPENDIX IV). The INS concurred with the recommendation. Our analysis of the INS's response follows.

Recommendation - Resolved - Closed. The INS has taken quick and positive actions to address our recommendation. Merging the functionality of the Office of Business Liaison into the National Customer Service Center should not only provide better customer service but also could result in cost savings. We agree that maintaining the separate toll free number for business customers is a good idea. This response not only provides INS customers with a true one-stop information resource but also serves to address the special information needs of the business customer. Finally, the INS has taken action to enhance the training of its customer service representatives to address our recommendation.


Immigration Daily: the news source for
legal professionals. Free! Join 35000+ readers
Enter your email address here: