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< Back to current issue of Immigration Daily < Back to current issue of Immigrant's Weekly

Review of the INS's National Customer Service Center
Telephone Information Service

Report No. I-2002-001
December 2001


APPENDIX I

SAMPLE CALL SHEET

Time you requested an operator:

   You were able to reach an operator:

   Your call was terminated:

Operator Number (if provided):
_________ (hr: min: sec)

_________ (hr: min: sec)

_________ (hr: min: sec)

_________

How would you rate the courtesy and professionalism of the operator(s) you spoke with:

    Excellent     Good     Fair     Poor


The answer provided to your question was:

    Correct     Incorrect     Not Available


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