Monthly User Report for September 2001

End of Fiscal Year 2001

For the month of September, 1,480,652 users visited various parts of INS Online, INS' public Internet Website, including 738,795 unique visitors. For the Fiscal Year, 16,453,058 user sessions were recorded, an increase of 7,019,835 users or 74 percent from FY 2000.

The average number of users per workday was 55,833.

In September, users stayed online an average of 13:52 minutes per visit, down from the 14:28 per visit in August.

The most frequently visited areas of the Website were:

	September 2001	FY 2001 To Date
Forms and Fees	656,201	7,412,219
Services & Benefits	418,316	5,164,480
Field Offices	292,339	3,144,810
How Do I ...?	267,343	3,124,518
Public Affairs	179,037	2,201,752
About INS	148,068	1,874,055
Laws & Regulations	133,208	1,733,842

During September, almost 472,000 forms were downloaded from the INS Website, for a total for the fiscal year of over 5.2 million forms downloaded by external customers. The most popular forms downloaded from the INS Website were:

Form	Number Downloaded, FY 2001
I-130	480,806
I-9	408,169
N-400	384,269
I-134	316,601
I-765	311,267

Over 297,000 users visited field office pages during the month of September, with almost 3.2 million visits recorded throughout the fiscal year. While pages providing information on INS Service Centers were the most viewed field office pages, the most popular districts for the fiscal year were: