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Dear Editor:

Like thousands who have been exposed to the trauma of having to deal with the INS, I always dread the next event and a visit to their office.

On Tuesday, September 18th I arrived at the Hartford CT Federal building to report the loss of my Alien Registration Card and to process a I-90 form for a replacement.

Upon entry I was asked the purpose of my visit and the reason as to why the card was lost. I mentioned that the card was lost on September 11th in the rubble of number 7 World Trade Center, along with many other personal possessions due to a hasty evacuation after the first tower was hit. The attendant's eyes widened and she gave me a ticket number and asked me to wait along with all the other walk-in's. A few minutes past and an INS inspector approached me and asked if I was the person who had lost my green card in the World Trade Center. He then attended to me immediately.

I do feel sorry for all those that were before me (in the line), but I commend the INS for this token of humanity. Needless to say, my impression and opinion on the INS has changed.

Chris Phillips