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Dear Editor:

As a part of my practice, I do consular processing to get visas for my clients in Ciudad Juarez. Until last Friday, I had been using the main bridge to come back with my clients, and always found it with busy traffic as well as long wait time for visa processing. On average, I think I spent an hour and half per trip. By a suggestion from a taxi driver, I decided to try the Santa Fe Bridge. I immediately saw the difference in attitudes of the officers, and I am compelled to reveal the secret to all practitioners because the benefit of keeping the secret by myself heavily outweighs the praiseworthiness of the port. To get to the point, Ms. Isabel Mullens, the Port Director, has designed the visa processing procedure like an airport processing as it should be, and conducts the immigration processing matter as a business! My clients spent no more than 15 minutes to process their E-visas while she was explaining the changes she instituted. She never stopped assisting the other applicants even as she was explaining the procedures to me. What a difference she made. It was more than enough to make my day and it was very few moments that I felt I was in the right profession, that is helping others as she did for me and my clients.

Stephen H. Lee


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