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Problems Entering the ILW.COM Chat Room or Discussion Board

Many site users have complained that they are unable to get into the Chat Room to chat with an attorney and use the 24-hour public chat or the Discussion Board to post or reply to an immigration question. Site users will not be able to enter the chat room or discussion board if they do not have a recent computer (Pentium 90 MHz) and a recent browser such as Netscape 3, 4 and Explorer 4 or 5. ILW.COM offers many secure services for which it is essential to have a 128-bit encryption that only the recent browser versions offer. Users can easily download a free copy of the latest browser version at Microsoft or Netscape.

Site users will not be able to enter the chat room or discussion board if they are coming through a proxy server. Both programs are running on Port:83, which is a non-default port and many ISPs (Internet Service Provider) do not permit their clients to log onto a non-default port. In order to confirm this, users must try accessing http://www.ilw.com/findlawyer. If they are unable to do so, then users must contact their ISPs if they are accessing the chat room or discussion board from home or contact their Network Administrator if they are accessing the chat room or discussion board from work.

The final possibility that the users are unable to access a chat would be if they have a bug on their system. In order to detect the virus they must run a virus scan program or contact someone who can help them in this matter.

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