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Problems Entering the ILW.COM Chat Room

Some site users have indicated that they have had problems entering the chat room for chat with a lawyer or to use the 24-hour public chat. You will not be able to enter the chat room if they do not have a recent computer (Pentium 90 MHz) and a recent browser such as Netscape Navigator 3 or higher or Internet Explorer 4 or higher. ILW.COM offers many secure services that require a 128-bit encryption which only the recent browser versions can handle. Users can easily download a free copy of the latest browser version at http://www.ilw.com/membership/security.shtm.

You will not be able to enter the chat room if you access the site through a proxy server. The chat program runs on ilw:83, which is different from ilw.com. Some ISPs (Internet Service Providers) do not permit their clients to log on to ilw:83 through a proxy server. To verify this, users may try accessing http://www.ilw.com:83/findlawyer/findlawyer.asp. If unable to access the page, contact the ISPs if at home or contact the Network Administrator if they at work.

One other reason why you might be unable to access a chat would be if there is a bug on your system. In order to detect a virus run a virus scan program or contact someone who can help you in this matter.


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