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Use ILW.COM's Case Tracking System

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Tips For ILW.COM Case Tracking Users

To assist the many ILW.COM members using our case tracking system, our support team has put together some tips which we hope you will find helpful:

-- Don't know the alien's e-mail address? When you create a case, in the alien profile simply enter your own e-mail address. Also check the box which says 'Disable Alien Access'.

-- Want to minimize data entry? The software was designed with a minimum of required fields e.g. you can create a case with as little as three items of information. Simply leave blank the fields that don't have a red asterisk (*) next to them. [An asterisk is the standard indicator that a field is optional.]

-- Don't know the Agency File #? The agency file # field is required if the status is "with agency" in the update case form. If this is not available simply type "not known" in this field and the software will accept it.

-- Wondering how to get started with ILW.COM case tracking? Don't lose that employer client! With half an hour of work you can offer this high-demand feature to your clients. Write to support@ilw.com and we will set up the system for you with ten free cases.


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