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Dear Editor,

It is interesting to note your recent guidance to readers on how to best print out the information available from your Website -- and their positive reaction to it.

Although the Internet is often used by people to quickly find information they need, review it and then move on, we at INS are also finding that many of our various customers (among which include current and prospective immigrants, employers, community based organizations, immigration advocates and immigration lawyers, Congressional staffers, media representatives, teachers and students, and the general public) want to print off hard copies of our information resources and forms. This is especially important for, among other things, copying our very informative "How Do I ...?,"s, downloading individual forms and the guidance provided about them on our Forms Entry Pages (provided on a separate page en route to the forms themselves), and printing out the really handy Forms, Fees and Filing Locations Chart at:

Some customers want to have hard copies for further study, some want to take hard copies to a friend or a community agency for translation, others want to take them along when they visit an INS field office, and still others want to have them readily available as reference when they call the INS call center for live assistance and further information; see our National Customer Service Center (NCSC) home page at:

We take this desire for hard copies of our Internet information as a clear sign that we are providing timely and accurate resources that are indeed helpful.

Therefore, we too were pleased to add recently to our entire Website a new "Print Page" button. This can be found on the top right-hand side of our Website's toolbar. Customers pressing this button transform the page they are on into a "printer-friendly" format that they can then print off with ease: no lost words at the edge of the margins, no graphics unnecessarily complicating the message. The initial reaction to this new feature on our Website has been overwhelmingly positive.

If people are still experiencing problems in printing -- or any other problems with our Website, they should contact us by regular mail (at the address below) or through the "Feedback" feature on our Website, clicking on "Comments on the Website" at:

Thank you.

Gregg Beyer
INS Web Manager
Immigration and Naturalization Service
425 I Street, NW, Room 4034
Washington, DC 20536

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