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Dear Editor,
I noted with some interest Neil Reed's comments about the INS's Office of Internal Audit and its offer to investigate complaints. I have had several clients use the business reply mail format to file complaints, generally because they were so outraged by INS's behavior that they felt that filing a complaint was their only option. In a few cases, INS actually detailed an "investigator" to investigate the complaint, but no matter how outrageous the INS behavior, the investigators never found that any INS employee did anything the least bit incorrect. Internal Audit has never even notified the complainants of the outcome of the so-called "investigation." Some of the facts of these cases have been shocking, but "Internal Audit" preferred to handle everything "internally," meaning that nothing meaningful ever came of the complaints. This is no doubt why Internal Audit states truthfully that "forwarding a complaint will have no effect upon your immigration case..." No matter how egregious the behavior of the INS, the matter will be brushed under the internal carpet and quickly forgotten.
Margaret D. Stock • Attorney Membership • Case Tracking • Immigration Daily • Citizenship Materials
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