The Office of the Inspector General (OIG), Evaluation and Inspections Division, surveyed the Immigration and Naturalization Service's (INS) National Customer Service Center (NCSC) Telephone Information Service (TIS). The TIS provides this service through four telephone service centers - two are contractor operated and two are INS operated. The centers have approximately 550 employees. The goal of TIS is to provide INS customers with consistent and accurate information and assistance on immigration services and benefits without having to visit an INS office. The TIS receives 30,000 to 50,000 calls per day. During the survey, the OIG made 250 telephone calls in English to INS's customer service representatives and spoke to over 126 customer service representatives. The OIG found wait time to speak to a customer service representative averaged 1 minute, 9 seconds, the customer service representatives provided answers to 80 percent of the questions asked and of the questions answered, 94 percent of the answers were correct. The results are encouraging that the INS may be making progress in living up to the "service" part of its title.
We thank reader Mark Krikorian for pointing out that the OIG report on "The Immigration and Naturalization Service's Airport Inspection Facilities" was released in December of 2000 and not December of 2001 as the OIG had indicated.
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ILW.COM Featured Article of the Day
2001: The Year in Review for Immigration Law
Sherry L. Neal, Esq. of the Hammond Law Firm reviews the immigration events of the past year.
Get new clients & keep them happy by staying on top of the latest! Adjustment is now quite complex & involves weighing many issues. So does Consular Processing (& traveling is a monkey wrench!) Noted attorney Ron Klasko (former AILA National President) will share his unique insights & guide you through the new subtleties & nuances in his seminar. Don't delay! Read all about it! For more info: http://ilw.com/seminars/adjustment.shtm
Restitution Ordered for Alien Held in Slavery-Like Conditions
In US v. Bonetti, No. 00-4616 (4th Cir. Jan. 10, 2002), the court upheld a conviction for causing serious bodily injury or placing in jeopardy the life of an alien whom Defendant and his wife harbored in slavery-like conditions without pay for nearly fourteen years, and ordered Defendant to pay restitution to the alien for he work during the time she was unlawfully harbored.
OIG Report on INS Telephone Information Service
The Office of the Inspector General (OIG), Evaluation and Inspections Division, surveyed the INS's Telephone Information Service (TIS). The survey showed that "INS's customer service representatives, with few exceptions, provided correct answers to our questions, answered the questions promptly, and provided us with professional assistance," but recommended an enhancement to training in the areas of employment eligibility verification and employment authorization.
INS Use Fee Advisory Committee Meeting
The INS Airport and Seaport Inspections User Fee Federal Advisory Committee is scheduled to hold and open meeting on Wednesday, February 6, 2002, at 1 p.m., at INS Headquarters, 425 I Street, NW., Washington, DC 20536, Shaughnessy Conference Room, Sixth Floor.
Corrected Dates for ACWIA Fund Grants
The Employment and Training Administration (ETA) has published a correction to the document in the Federal Register on December 14, 2001, concerning availability of grants of ACWIA funds for skills training programs for unemployed and employed workers. Applications for grant awards will be accepted commencing immediately. The closing date for receipt of applications shall be February 19, 2002 at 4 p.m. (Eastern Time) at the address listed.
Immigration in the Press
Wave of U.S. Immigration Likely to Survive Sept. 11
According to the Los Angeles Times although Congress will continue to fine-tune the immigration system as a result of the September 11 attacks, experts agree that major changes to the core system of legal immigration are not on the political radar screen.
Board Charts New Course on Criminal Aliens
The Atlanta Journal-Constitution reports that the Board of Immigration Appeals (BIA) has drawn attention for allowing some aliens who committed crimes to avoid deportation.
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This Day in Immigration
From January 11, 2001
"No Relief Under CAT for Domestic Violence Victim
In Ali v. Reno, No. 99-4464 (6th Cir. Jan. 10, 2001), the court found that the Immigration Judge ("IJ") and the Board of Immigration Appeals ("BIA") did not err in finding that Petitioner had firmly resettled in a country which had accepted her as a refugee, and that she did not warrant protection under the Convention Against Torture ("CAT") even though she had been the victim of domestic violence."
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IMMIGRATION LEGAL TRAINING SEMINAR
Des Moines, Iowa. Basic intensive immigration legal training seminar to be held January 14-18, 2002, at the Marriott Hotel in downtown Des Moines. Sharply discounted room rates of $49/night plus tax for single or double at the downtown Marriott. Call 800/228-9290 for room reservations and mention the immigration legal training seminar. Sponsored by the Midwest Legal Immigration Project and the Immigrant Legal Resources Center. For more information, call Cyndy Bolsenga, 515/271-5730 or fax 515/271-5757 or e-mail email@example.com.
IMMIGRATION PROGRAM AND RECEPTION
The American Bar Association, Immigration and Nationality Committee of the Section of International Law and Practice, and the ABA Immigration Pro Bono Development and Bar Activation Project invite you to attend the following program and reception on Tuesday, January 22, 2002, "What Consular Officials Should Know About Recent U.S. Immigration Developments: A Dialogue With The Consular Corps And Legal Community," at the Canadian Embassy, 501 Pennsylvania Avenue N.W., Washington, D.C. 5:30-7:30 p.m. For details and registration form click here.
On January 31st & February 1st 2002, the National Immigration Forum will host its inaugural conference “A Nation of Immigrants in the 21st Century: Moving Forward in a Time of New Challenges.” The conference will be held at the Mayflower Hotel in Washington, D.C. For details, click here. For registration form, click here.
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